12 Best Bug Tracking Tools Reviewed For 2024

monday.com is an excellent platform for effectively managing scrum and agile teams. While it is versatile and can be used in a wide range of business environments, it is particularly popular in software development. The platform comes equipped with a bug tracking template and even offers a helpful video demonstrating how their teams utilize the platform to track bugs efficiently.

Moreover, monday.com boasts robust time tracking features, customizable notifications, and automations that enhance productivity and make bug tracking and identifying bottlenecks a breeze. Users can easily create, visualize, and share their roadmap to ensure everyone stays in sync. The platform also supports backlogs, dependencies, and sprint planning through an intuitive interface.

Teams can create forms within the platform or seamlessly integrate with other tools. With shareable boards, projects can be easily shared with partners for feedback. Customizable labels in the status column, complete with color coding, along with multiple viewing options, allow teams to gain a clear understanding of the real status of their projects and tasks.

monday.com Integration and Pricing

Integrations: monday.com seamlessly integrates with a variety of project management applications such as Slack, Google Drive, Gmail, Google Calendar, Jira, GitHub, Trello, Dropbox, Typeform, and more through Zapier.

Pricing: Starting from $6 per user per month, monday.com offers a free 14-day trial and also provides a free plan for up to 2 users, making it accessible to teams of all sizes.

New Relic is a comprehensive observability tool designed to assist in monitoring and troubleshooting various components of your stack. It consolidates your security measures, issue tracking, and bug fixing into a single platform, allowing you to maintain visibility across all your tools and data sources.

Within the platform, you can access detailed health insights at each stage of development and every aspect of your stack. It provides you with granular insights at the code level to help you pinpoint the root cause of any bugs or errors. From tracking key transactions to monitoring web browsing, the software covers a wide range of monitoring capabilities, including synthetic checks in APM.

By centralizing the tracking of your entire stack in one place, you can easily identify dependencies and interconnected issues among various tools and applications. New Relic seamlessly integrates with over 500 different apps, including AWS, Google Cloud, Microsoft Azure, Jenkins, CircleCI, Travis CI, and Slack. Additionally, it offers an API that enables you to create custom integrations tailored to your specific needs.

Key Features and Integrations of New Relic

Key Features: Real-time performance monitoring, code-level visibility, transaction tracking, advanced error diagnostics, dependency mapping, and customizable alerts.

Integrations: AWS, Google Cloud Platform, Microsoft Azure, Jenkins, CircleCI, Travis CI, Slack, Datadog, PagerDuty, Pingdom, and Splunk.

Backlog stands out as a comprehensive online project management software that offers a wide range of features to support developers, rather than being limited to bug tracking alone. In addition to robust task management capabilities, Backlog provides teams with a consistent platform for reporting bugs and managing code repositories efficiently. The ability to customize issue templates to align with your bug-reporting workflow, as well as use subtasks to effectively organize and track issues, simplifies the process of managing the entire history of an issue.

One of the key advantages of using Backlog is its user-friendly interface that is accessible to individuals across various departments, not just development teams. Project views resembling Kanban boards enable users to visualize each project and establish custom statuses to track bug tracking stages effectively. The simple drag-and-drop function for prioritizing cards allows for the seamless creation of issues right on the board and their incorporation into the workflow as needed. By switching to the Gantt chart view, users can gain insight into project timelines and team workloads at a glance.

Backlog Features and Integrations

Features: Custom issue templates, subtask organization, Kanban board view, custom statuses, drag-and-drop prioritization, Gantt chart view, bug reporting, code repository management.

Integrations: Jira, Git, Subversion, Slack, GitHub, Bitbucket, Redmine, JetBrains, Asana, Google Drive, Dropbox.

BugRaptor is an innovative bug tracking tool that seamlessly integrates into your website, laying a visual layer for bug tracking. Whether installed through a browser extension or a simple JavaScript tag, BugRaptor facilitates bug reporting and communication directly on your website, streamlining the resolution process for your team and clients. The user-friendly interface of BugRaptor makes it particularly easy to use for non-developers, earning it accolades in the industry.

Project managers of teams dealing with significant client feedback on websites appreciate BugRaptor for its intuitive system of gathering feedback from various sources and managing it through to completion. Moreover, BugRaptor offers unlimited project options on all their plans, ensuring flexibility and scalability for your needs.

When submitting a bug using BugRaptor, users can simply point and click on website components, attaching statuses, due dates, files, comments, and more. This feedback is then automatically transferred to a customizable Kanban-style task management board, alongside crucial data such as operating system and browser information. Even while working on a mobile-responsive website, BugRaptor allows you to log tasks and oversee your workflow on mobile devices for increased convenience.

BugRaptor excels in its visual simplicity and ease of use, catering to individuals with varying technical expertise. While its current inability to integrate with WordPress may pose a challenge, this gap can be bridged using tools like Zapier. BugRaptor does have some limitations in its reporting features besides task boards and task lists; however, upcoming integrations could enhance its reporting functionality. Additionally, users have the option to export data from BugRaptor in CSV, XML, and JSON formats.

BugRaptor Standout Features and Integrations

Standout features: User-friendly interface, customizable task management boards, automated feedback collection, mobile-friendly functionality, intuitive bug reporting system, real-time communication options, unlimited project scalability.

Integrations: Zapier, Google Analytics, Microsoft Teams, Slack, Trello, Asana, Jira, Salesforce, HubSpot, Zendesk, Zoom.

Marker.io is a versatile issue management tool designed to streamline the feedback process for individuals, teams, and enterprises. It enables the easy collection of visual feedback from clients and team members, which can then be seamlessly reported directly into your existing project management tools. This is made possible through Marker.io's pre-built integrations with a variety of platforms such as Trello, Asana, Jira, GitHub, GitLab, Bitbucket, and Slack.

Unlike other tools that may overwhelm you with unnecessary project and task management features, Marker.io stands out for its ability to seamlessly integrate within your current task and project management system. This means you can enhance your existing workflow without having to switch to an entirely new platform.

Implementing Marker.io is a straightforward process as it is a web-based tool paired with a browser extension. With this extension, capturing issues and ideas from any webpage becomes quick and effortless. Moreover, when screenshots are taken, Marker.io automatically saves critical information including browser version, operating system, and screen size. Users are also able to provide detailed feedback using tags, descriptions, and annotations to ensure clear communication.

Marker.io Pricing and Trial Period

Pricing: Marker.io offers plans starting from $39 per month for 5 users, providing unlimited access to projects and guests. This pricing structure allows for flexibility based on your team's size and needs.

Free Trial: Marker.io also offers a 15-day free trial for those interested in exploring its features and capabilities before making a commitment.

DebugMe is a user-friendly visual feedback and bug tracking tool that comes equipped with valuable project management capabilities. It is designed to be straightforward and easy to understand, making it an ideal choice for small to mid-sized teams. Additionally, their enterprise plan is limited to 60 users.

One of the key advantages of DebugMe is its simplicity and lack of overwhelming features or modules. While it excels at capturing and resolving bugs effectively, it does not offer robust reporting tools. However, this minimalistic approach may be precisely what some teams require. The pricing structure reflects this focus on bug tracking, with plans starting at $8 per month for up to 10 users.

DebugMe empowers teams and clients to provide feedback directly on the platform through features like highlights, pins, blackouts, and drawings. The screen capture tool is efficient, automatically logging critical details such as OS, resolution, browser version, and plugins. Users can engage with comments, update bug statuses, receive role-based notifications, and manage tasks using the app's Kanban board.

DebugMe Pricing and Plans

Pricing and Plans: DebugMe offers a pricing structure starting at $8 per month for 10 users, and they also provide a free plan option for teams of up to 2 users.

Height is a comprehensive project management tool designed for Engineering and Support teams to collaborate seamlessly in tracking bugs together. The platform offers task forms that can be customized to collect bug information in the preferred format of your team, automatically organizing it as a task.

Once bugs are added to the task list, Height facilitates real-time chat within each task to enable easy communication among team members. This allows for sharing status updates and seeking clarification to aid in debugging. The chat per task feature ensures that all conversations related to the work are kept in context, searchable, and notifications are only sent to relevant team members.

In addition, Height boasts a robust command menu that allows users to create customized keyboard shortcuts for various actions. The platform also supports macOS and Windows apps, and ensures data protection with SOC 2 Type II compliance.

Height Pricing and Account Details

Pricing: Height's pricing starts at $6.99 per user per month with a free 30-day trial. Guest accounts are included for free in all paid plans.

Bugyard is a tool created to assist in bug management for both development processes, with input from team members and clients, as well as feedback from users on live websites. This straightforward tool is well-suited for freelancers, small teams, and small-to-mid-sized agencies.

Bugyard is designed with the essentials needed for bug tracking without unnecessary features. It offers a visual bug capture that automatically includes valuable information in the capture like screenshots and technical metadata such as browser details, screen resolution, and operating system data. Additionally, Bugyard provides basic collaboration tools for commenting and sharing feedback. By integrating with Zendesk and Freshdesk, Bugyard enables users to gather feedback from live website users and seamlessly add these issues to the workflow.

Although Bugyard lacks advanced task management or reporting capabilities, it is a great fit for teams that already utilize tools like Trello to handle workflow management, set priorities, and manage tasks. Presently, Bugyard's integrations are few yet effective, including Zendesk, Freshdesk, Trello, Gmail, and Slack.

Bugyard Comprehensive Features and Integrations

Features: Visual bug capture, automatic generation of useful information, basic collaboration tools, seamless integration with Zendesk and Freshdesk for feedback capture.

Integrations: Zendesk, Freshdesk, Trello, Gmail, Slack

Contrary to most other tools listed, Rollbar is specifically crafted to aid in debugging software in production. It is not a client feedback tool, but rather an error monitoring tool tailored for agile deployment and continuous delivery. This tool equips development teams with features that provide real-time visibility into errors, allow them to trace the root cause, and efficiently manage issues until resolution is reached.

The array of cutting-edge issue tracking features offered by Rollbar includes a real-time error feed, instant notifications that seamlessly integrate with existing project tools, and impact analysis tools to enhance the debugging process. The tool automatically collects data related to errors such as HTTP request parameters, browser information, operating system details, and programming language used. Additionally, Rollbar utilizes proprietary technology to group similar errors together automatically, thereby reducing noise and enhancing efficiency for development teams.

Rollbar boasts an extensive range of native integrations that facilitate seamless collaboration and workflow management. These integrations include Asana, Bitbucket, Campfire, Heroku, GitLab, Help Scout, Datadog, Engine Yard, Flowdock, GitHub, HipChat, Clubhouse, OpsGenie, Pagerduty, Pivotal Tracker, Slack, Split, Sprintly, Trello, VictorOps, Webhooks, Codeship, Buddy, Bash, Octopus, Powershell, Jira, Jenkins, Ansible, Capistrano, Fabric, MSBuild, and Google Cloud.

Rollbar Unique Features and Integrations

Unique features: Real-time error feed, instant notifications, impact analysis tools, automatic data collection on errors, and proprietary grouping technology for errors.

Integrations: Asana, Bitbucket, Campfire, Heroku, GitLab, Help Scout, Datadog, Engine Yard, Flowdock, GitHub, HipChat, Clubhouse, OpsGenie, Pagerduty, Pivotal Tracker, Slack, Split, Sprintly, Trello, VictorOps, Webhooks, Codeship, Buddy, Bash, Octopus, Powershell, Jira, Jenkins, Ansible, Capistrano, Fabric, MSBuild, and Google Cloud.

Zoho's bug tracker is advertised as being straightforward, efficient, and easily scalable, and they absolutely deliver on that promise. Their tool allows you to log bugs and then organize them based on their severity, due dates, and customized statuses and fields.

When it comes to Zoho Bug Tracker, you'll find that they offer a customizable interface with tools for configuration, alongside a variety of features that are helpful for managing time and projects—beyond just bug tracking alone. The reporting capabilities make it easy to see both logged and resolved bugs, as well as track team progress and project milestones. Their timesheet function lets team members log their hours. Notifications and newsfeeds ensure that everyone on the team stays informed. What's more, you can automate your SLAs too—set up rules to prompt updates in other apps when changes are made in Zoho, or even automatically send an email to a client.

Viewed collectively, Zoho stands out with its superior reporting, notifications, and integrations compared to many other bug tracking tools on the market. It's a sensible choice for teams needing to distribute and access bug data at different stages of their workflow. However, it may lack the visual appeal that tools like BugHerd provide, allowing clients and teams to offer direct feedback on web pages and images.

Zoho Bug Tracker is available from approximately $3 per user per month with annual billing. There is also a freemium option for up to three users across two projects.