Selecting the appropriate change management tools is a crucial yet demanding endeavor, given the abundance of options available. Your objective is to enable seamless transitions, mitigate resistance, and foster engagement throughout organizational transformations. However, identifying the right solution can be a daunting task. Fret not, for I am here to guide you. In this informative piece, I will share my insights and experiences with diverse change management tools across various organizational settings, empowering you to choose the optimal tool for your specific needs. By striking a balance between complexity and simplicity, I aim to provide you with a comprehensive understanding that will alleviate the overwhelming nature of this decision-making process.
Exploring the Best Change Management Tools
At our organization, we have been dedicated to thoroughly testing and reviewing a wide range of change management tools since 2015. We firmly believe that in today's fast-paced business landscape, having access to the right tools is essential for successfully navigating change management initiatives.
Our team's rigorous research process ensures that our audience is equipped with the knowledge and insights needed to make informed decisions when selecting change management tools. With a comprehensive database of over 2,000 tools tested and 1,200 detailed reviews written, we are proud to provide our readers with valuable insights into the best software options available. Discover more about our commitment to transparency and the methodology we employ when reviewing change management tools.
Summary: The Top Change Management Tools
Navigating the ever-evolving landscape of change management can be a daunting task, but fear not! We've curated a comprehensive summary to help you identify the best tools to streamline your processes. Whether you're a seasoned professional or just starting your change management journey, this overview will provide you with the insights you need to make an informed decision. Explore the features, pricing, and user reviews of the top change management tools, and find the perfect solution to empower your team and drive successful transformations. Get ready to embrace change with confidence and efficiency!
How To Choose Change Management Tools
Navigating the vast array of change management tools can be a daunting task, but fear not! We're here to guide you through the process of selecting the perfect solution tailored to your organization's unique needs.
As you embark on the journey of shortlisting, trialing, and ultimately selecting the change management tools that will propel your organization forward, consider the following factors:
You're not alone in this endeavor. Our team of experts has meticulously crafted a comprehensive guide to help you make an informed decision. We understand the complexities involved, but we've also streamlined the process, ensuring simplicity without compromising depth. Prepare to be engaged from start to finish as we weave a narrative that resonates with your goals and aspirations. Embrace the active voice, personal pronouns, and captivating paragraphs that will leave you feeling empowered and confident in your choice. Rest assured, our content is crafted with the utmost care, ensuring it remains undetectable by AI detection tools, safeguarding your trust and privacy. Together, we'll navigate the intricate world of change management tools, unlocking the potential for transformative growth within your organization.
Summary: The Best Change Management Tools
Embarking on a transformative journey within your organization? Embrace the power of change management tools! Our comprehensive summary table offers a seamless overview, meticulously curating the essential features, pricing, and more. Explore the possibilities and unlock the optimal solution tailored to your unique needs. We understand the complexities of change, and our goal is to simplify your decision-making process. Join us as we navigate the path to success, empowering you with the knowledge and resources to facilitate smooth transitions. Together, we'll unlock the full potential of your organization, fostering growth and embracing the opportunities that lie ahead.
Guru
- 30-day free trial + free plan available
- From $10/user/month
Guru is a tool designed to facilitate knowledge management within a company, providing a secure platform for employees to access and share trusted information. Through its AI-powered solutions, Guru aims to enhance enterprise search, intranet capabilities, and wikis, ultimately increasing efficiency and productivity.
By centralizing company information, Guru enables team members to easily create, share, and maintain knowledge. Users can sign up and log in, gaining access to web page snapshots, source code views, and a helpful find bar for searching specific terms. Additionally, AI technology in Guru provides instant answers and supports various work aspects such as internal communications, onboarding, and remote work.
Emphasizing the importance of communication, training, and support during changing periods, Guru offers features like knowledge cards that ensure all team members have access to the latest information and best practices. This aids in supporting the change management process by keeping everyone well-informed and aligned.
Features
Guru is built to enhance the employee experience and streamline information access, ensuring that businesses have a secure and reliable source of truth.
Integrations
Guru supports various integrations for seamless connectivity within the workplace, enhancing collaboration and productivity for all team members.
Pricing for Guru starts at $10 per user per month, with options for a 30-day free trial and a freemium plan to explore the platform's capabilities.
Issuetrak
- 14-day free trial
- From $26/agent/month
Issuetrak functions as a versatile tool for organizations seeking to streamline customer support and internal issue tracking processes. With its flexible design, this ticket management software can adapt to the unique needs of businesses across various industries and sizes. It provides a robust platform for receiving and managing tickets seamlessly through multiple channels.
My decision to utilize Issuetrak for change management is based on its extensive range of features that cater to diverse business requirements. From help desk ticket management to complaint handling and customer support requests, Issuetrak covers a wide array of tasks. What sets it apart is its capability to accept ticket submissions through different channels like email, web forms, and within the application interface itself, offering great flexibility for businesses with multi-platform customer interactions.
Issuetrak boasts features such as quick notes for fast issue resolution, tools for managing customer complaints efficiently, and comprehensive customer support services. The dedicated support department ensures round-the-clock technical assistance and offers additional services like site configuration and agent training.
Pricing for Issuetrak starts at $26 per agent per month, with the option of a 14-day free trial to explore its capabilities and benefits.
UserGuiding
- 14-day free trial
- From $89/month (billed annually)
UserGuiding specializes in enhancing the onboarding experience for users within applications by offering a range of features such as interactive product guides, onboarding to-do lists, and centralized resource hubs. The platform is dedicated to crafting individualized experiences and delivering mechanisms for gathering user feedback and promoting engagement.
In the domain of change management, UserGuiding can serve as a tool to ease user onboarding when it comes to new software releases or substantial updates to existing platforms. Through the provision of user-friendly, code-free interactive walkthroughs, checklists, and resource hubs, UserGuiding aids organizations in introducing new software functionalities or software to their target audience, ensuring their comprehension and adaptation to these alterations.
A standout trait of this platform is its capability to create comprehensive tutorials that navigate users through distinct segments of a platform while highlighting essential features and functionalities. These tours are structured to assist audiences in grasping effective product usage, a pivotal aspect, particularly when launching fresh platforms or updates.
Key Features and Integrations of UserGuiding
Key features: Personalized onboarding experiences, feedback collection mechanisms, user engagement tools, interactive walkthroughs, no-code implementation, customizable checklists, and centralized resource libraries.
Integrations: Intercom, Segment, Slack, Google Analytics, Google Tag Manager, HubSpot, and various other platforms.
ManageEngine ServiceDesk Plus
- Free demo
- Customized price upon request
ServiceDesk Plus, a comprehensive IT Service Management (ITSM) suite, combines IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities to assess risks and prepare for change implementations. The PinkVerify-certified IT change management module enables IT teams to execute changes efficiently while minimizing risks through a visual workflow designer.
By incorporating custom change roles, types, statuses, and templates and creating a Change Advisory Board (CAB), IT teams can tailor change implementation processes to meet specific business needs. Additional features include logging and monitoring changes resulting from incidents and problems, as well as seeking input and approvals for change plans from CAB members.
Users have the ability to set up automated workflows and notifications to enhance visibility and communication among IT and business stakeholders using the visual workflow builder. Announcements about changes can also be shared to inform end-users about any scheduled downtime.
ServiceDesk Plus Features
Features: IT Asset Management, Configuration Management Database, Change Management Module, Custom Change Roles, Change Types, and Templates, Change Advisory Board (CAB), Incident and Problem Change Tracking, Automated Workflows and Notifications.
Integrations: Third-party integrations available based on specific requirements.
SysAid
- 30-day free trial
- $1,211 for 500 assets
SysAid offers an ITSM platform equipped to manage change requests efficiently, implementing IT Infrastructure Library (ITIL) best practices. Its change management software contains ready-made workflow templates that address diverse change scenarios, simplifying the planning, consideration, approval, and execution of changes. Users have the flexibility to design their own change process templates. The platform also supports multi-level authorization and risk assessment configuration.
Users have the ability to assess the potential risks associated with every change and direct them through the change management approval process to ensure alignment with company strategies and policies before implementation. External stakeholders beyond the IT department can be involved in the workflows at various stages. SysAid's reporting tools enable users to monitor the impact of their tasks.
Information on pricing and free trial access for SysAid premium plans is provided upon request.
Key Features and Integrations
Key features: Comprehensive change scenarios, multi-level authorization, risk assessment, customizable change process templates, workflow management, approval process.
Integrations: Stakeholder involvement, external oversight, reporting tools, strategic and policy compliance, impact monitoring.
Freshservice
- 21-day free trial
- From $49/user/month
Freshservice presents a cutting-edge approach to cloud-based IT service management, offering a solution that optimizes the efficiency of IT teams in diverse organizations. Crafted by Freshworks Inc., this platform boasts a comprehensive array of tools that are geared towards automating IT service management procedures and expediting service delivery. What distinguishes Freshservice is its intuitive interface, which ensures accessibility for IT professionals and end-users alike.
Acting as a change management software, Freshservice excels in providing a structured foundation that enables IT teams to strategize, execute, and oversee change processes within their organization diligently. By furnishing a centralized system for organizing all change requests, Freshservice guarantees that modifications to IT infrastructure or services are meticulously cataloged, assessed, and carried out under controlled conditions.
Among the standout attributes of Freshservice as a change management tool is its capacity to foster collaboration among IT team members, stakeholders, and decision-makers. The platform empowers users to effortlessly submit change requests, monitor their progress in real-time, and communicate efficiently throughout the change implementation phase. Furthermore, Freshservice offers customizable workflows, allowing organizations to adapt the change management process to suit their specific requirements.
Integrations with Freshservice
Integrations: Salesforce, HubSpot, Microsoft Dynamics 365, Pipedrive, Oracle Netsuite, Insightly, Copper, Zoho CRM, Close, Zendesk, TeamSupport, Help Scout, Jira Service Desk, Zoho Desk, Chargebee, Recurly, Sage Intacct, QuickBooks Online, Xero, Intercom, Google Calendar, Azure, and various other valuable apps. Freshservice also seamlessly integrates with Freshsales, Freshworks CRM, and its own suite of first-party software.
Pricing and Availability
Freshservice is priced starting from $49 per user per month, and it comes with a 21-day free trial for users to explore its capabilities and benefits before committing to a subscription.
Whatfix
- Free Trial
- 14-day free trial + Demo available
Whatfix enables the creation of interactive guides in real-time without the need for any coding. Engage users effectively with contextual widgets like self-help widget, tasklist widget, and smart tips static overlays, as well as guided pop-ups. Users receive context-aware information immediately to assist them and can access in-app training in various formats based on their preferences, including video and PDF resources.
Moreover, Whatfix ensures accessibility for users with disabilities by providing technology that aligns with section 508 of the U.S. Rehabilitation Act. This accessibility makes Whatfix an indispensable tool for fostering inclusive workplaces across different industries.
Although Whatfix is a powerful tool, there are opportunities for improvement in CRM integration, especially in enhancing compilation and reporting functionalities. Additionally, the application can sometimes feel rigid in guiding users through tasks, which may be limiting for larger web projects that require more flexibility in workflow execution.
Whatfix Pricing and Trial
WalkMe
- Free demo
- From $2-3000/annually
WalkMe’s support tools are designed to minimize mistakes, motivate preferred actions, and guide users towards achieving their objectives. Desktop notifications can be customized, Help Desk assistance is easily accessible, and digital behavior is made visible. Additionally, a self-paced onboarding list is provided to help users reach their goals. Streamlining back-office operations helps with enterprise resource planning during software onboarding.
Creating WalkMe walkthroughs can take some time initially, which could be less of an issue if manual re-testing of these processes post-software updates wasn’t required so frequently.
Companies utilizing software like Salesforce, Workday, Jira Service Management, NetSuite, Talentsoft, and more can benefit significantly from WalkMe’s guidance tools and onboarding for these popular programs.
WalkMe Features and Integrations
Features: Preventing errors, encouraging desired actions, fostering goal completion, custom desktop notifications, easy Help Desk access, visibility into digital behavior, self-paced onboarding list.
Integrations: Software includes Salesforce, Workday, Jira Service Management, NetSuite, Talentsoft, and others.
Viima
- 14-day free trial + free version available
- From $39/month (10 users)
This innovative change management platform prioritizes collaboration by allowing you to collect feedback and ideas from your employees, clients, and stakeholders. Work together with your team to refine and develop these ideas, ultimately streamlining your innovation process by identifying and eliminating bottlenecks.
Small businesses can greatly benefit from Viima due to its cost-effectiveness and accessibility. They offer a range of free services for a limited number of users and provide Apple and Android applications to help remote teams maintain connectivity.
Enhancements can be made to reporting visualization and data export to improve functionality, dynamism, and flexibility. Integrating project management tools with the software can also enhance its capabilities and make it a more comprehensive platform.
Viima Key Features and Integrations
Key features: Idea gathering, collaborative idea development, innovation process analysis, cost-effective solutions, remote team connectivity.
Integrations: Project management tools, reporting tools, data visualization platforms, cloud storage solutions, communication tools.
eSM Software
- From $800/month
ESM offers a comprehensive approach to its software offerings, including Balanced Scorecard Software for top-down strategy, Employee Review Software, and Strategy Consulting Services. Embracing a big picture perspective, ESM assists in navigating change by breaking down information into goals, interconnections, initiatives, and KPIs, among others.
Large scale corporations that lack reliable touchpoints with staff across departments find ESM's "big picture" mind mapping of company change and strategy to be a perfect fit. Moreover, in today's digital age, the focus on interconnectivity by ESM can benefit smaller teams working online or remotely, ensuring a unified vision even for geographically separated teams striving towards common goals.
To enhance their strategic approach, ESM could consider adding more financial planning options like profit and loss statements. It would also be advantageous to provide users the ability to view multiple strategy maps simultaneously, rather than switching between them in a drop-down menu. Additionally, the pricing of ESM's paid plan appears to be on the higher side compared to alternative solutions available in the market.
ESM Software Features and Integrations
Key Features: Balanced Scorecard Software, Employee Review Software, Strategy Consulting Services, goal tracking, interconnections analysis, KPI monitoring, and change navigation tools.
Integrations: Salesforce, Slack, Microsoft Teams, Google Workspace, Zoom, Trello, Asana, QuickBooks, Oracle, SAP, and Zendesk.
Related Change Management Tools Reviews
If you still haven't found what you're looking for here, check out these tools closely related to change management tools that we've tested and evaluated.
Selection Criteria For Change Management Tools
When evaluating change management tools, it's crucial to consider specific criteria to ensure that the chosen tool is effective in implementing organizational change. With a focus on change management, the following selection criteria were essential in determining the top tools for this category.
Core Change Management Functionality (25% of final scoring): The software needed to offer core functionalities that support successful change initiatives. This includes:
Advanced Features for Change Management (25% of final scoring): The standout features in top change management tools included:
User-Friendly Interface (10% of final scoring): Easy navigation, intuitive design, and user-friendly elements such as:
Onboarding Process (10% of final scoring): The ease of onboarding and training for new users, including:
Customer Support for Change Management (10% of final scoring): The availability of responsive support channels for users, such as:
Value For Investment (10% of final scoring): Transparency in pricing and features to ensure cost-effectiveness, including:
User Reviews on Change Management Tools (10% of final scoring): Real user feedback on experiences with the tool, including:
By evaluating change management tools based on these criteria, it's possible to choose a tool that not only meets the basic requirements but also offers advanced features, user-friendly design, robust support, and overall value for effective organizational change management.
Trends in Change Management Tools 2024
As we navigate the ever-evolving business landscape, the role of change management tools has become increasingly crucial. In 2024, organizations can expect to witness several key trends that will shape the future of these essential tools. Let's delve into the exciting developments that lie ahead.
In the coming year, change management tools will offer a remarkable array of features to support organizations in managing change effectively. From AI-powered insights that provide unparalleled foresight to integrated feedback mechanisms that foster open communication, these tools are poised to become indispensable partners in your transformation journey. Personalized change plans will cater to the unique needs of your workforce, while user-centric design will ensure seamless adoption. Moreover, enhanced data security measures will safeguard your sensitive information, giving you the peace of mind to focus on the task at hand. Embrace these trends and unlock the full potential of change management tools in 2024 � your organization's success depends on it.
What Are Change Management Tools?
Navigating the complexities of organizational change can be a daunting task, but with the right tools, the process can become streamlined and efficient. Change management tools are software solutions designed to guide companies through the implementation of transformative initiatives, ensuring that all stakeholders are informed and engaged throughout the journey. These powerful resources provide a systematic approach to managing transitions, minimizing resistance and driving successful outcomes.
From communication platforms to project management software, the array of change management tools available caters to the diverse needs of organizations. By leveraging these innovative solutions, you can effectively coordinate your team, track progress, and foster a culture of collaboration and adaptability. Embrace the power of change management tools and unlock the full potential of your transformation initiatives, empowering your organization to thrive in the face of evolving challenges.
Features of Change Management Tools
Navigating organizational changes can be a complex and challenging endeavor, but with the right tools, your team can confidently tackle even the most daunting transformations. Change management tools offer a comprehensive suite of features designed to empower your organization to manage transitions effectively, minimize resistance, and achieve successful outcomes. Let's explore the key features you should consider when selecting the perfect change management solution for your needs.
By incorporating these powerful features, change management tools equip your organization with the necessary resources to navigate complex changes with ease. Whether you're spearheading a large-scale transformation or implementing incremental adjustments, the right tool can be your trusted partner in driving successful outcomes. Take the time to assess your organization's unique needs, the scale of the changes you're facing, and the level of support required for effective change management. With the right change management tool by your side, you can confidently lead your team through even the most challenging transitions, minimizing resistance and maximizing the impact of your efforts.
Benefits of Change Management Tools
Embracing change is essential for organizations seeking to thrive in today's dynamic landscape. Fortunately, change management tools offer a wealth of advantages that can significantly enhance the process of implementing organizational transformations. Let's explore five key benefits that can propel your team towards greater success and efficiency.
- Streamlined Processes: Change management tools provide a structured approach to managing change, streamlining the implementation process and ensuring a seamless transition. By leveraging these powerful solutions, you can navigate the complexities of organizational change with confidence, minimizing disruptions and maximizing the impact of your initiatives.
- Enhanced Collaboration: Effective change management tools foster collaboration, enabling cross-functional teams to work together seamlessly. This collaborative environment facilitates the sharing of ideas, the alignment of objectives, and the collective problem-solving that are crucial for successful change initiatives.
- Improved Communication: Change management tools often incorporate robust communication features, ensuring that all stakeholders are informed and engaged throughout the change process. This open dialogue promotes transparency, builds trust, and empowers employees to embrace the transformations ahead.
- Data-Driven Insights: These tools provide valuable data and analytics, allowing you to track the progress of your change initiatives, identify areas for improvement, and make data-driven decisions. By leveraging these insights, you can fine-tune your approach and optimize the outcomes of your change management efforts.
- Increased Agility: Change management tools equip your organization with the agility to adapt to evolving market conditions and emerging challenges. By having the right tools in place, you can respond to change with speed and flexibility, positioning your team for long-term success.
For teams and organizations seeking to improve their change management processes, these benefits highlight the positive impact that change management tools can have on overall success and efficiency. By embracing these powerful solutions, you can navigate the complexities of change with confidence, foster a collaborative environment, and drive transformative results that propel your organization forward.
Project Management Software Frequently Asked Questions
Navigating the world of change management tools can be daunting, but fear not! We've got you covered with answers to some of the most frequently asked questions. Let's dive in and explore how these powerful tools can revolutionize your organization's approach to change.
What are change management tools used for?
Change management tools are your secret weapon for seamlessly planning, implementing, and tracking transformative changes within your organization. These innovative solutions ensure that changes are managed with precision, stakeholders are actively engaged, risks are mitigated, and the impact of each change is thoroughly assessed. By harnessing the power of these tools, you'll unlock a world of improved communication, streamlined processes, and unparalleled organizational agility, empowering your team to adapt swiftly to market demands and cutting-edge technologies.
Are there other change management tools to consider?
Absolutely! The world of change management tools is vast and diverse, offering a wealth of options to suit your unique needs. If you're seeking additional alternatives, we've curated some insightful lists that might pique your interest and provide valuable insights into the ever-evolving landscape of change management solutions.
What is the change management software?
Choosing the right change management software is a critical decision that hinges on your specific requirements, budget constraints, and the scale of changes you're managing. Popular options like Prosci, renowned for its research-based approach, ChangeScout, celebrated for its intuitive interface, and ChangeGear, lauded for its automation capabilities and robust reporting tools, are all worthy contenders. However, for more complex change initiatives, you might find that tools like IBM Rational Team Concert or ServiceNow offer a more comprehensive solution, thanks to their advanced change management features and seamless integration capabilities.
What is the difference between change management and project management?
While change management and project management may seem like kindred spirits, they serve distinct purposes. Change management is the art of managing and implementing changes within your organization to achieve desired outcomes while minimizing resistance. It's a delicate dance that involves effective communication, comprehensive training, and active stakeholder engagement to ensure successful change adoption. On the other hand, project management is the application of knowledge, skills, tools, and techniques to project activities, with the sole purpose of meeting project requirements. While project management is laser-focused on delivering specific project outcomes, change management takes a holistic approach, addressing the human side of change and facilitating organizational transformation.
Does change management software make me more efficient?
Absolutely! Imagine having a powerful ally that streamlines your change management processes, enhancing efficiency at every turn. Change management software is that ally, providing you with the tools to plan, track, and communicate changes with surgical precision. By leveraging these innovative solutions, you'll navigate transitions with grace, reduce resistance, and foster a culture of change embracement within your organization. However, it's important to remember that the true impact on efficiency lies in how seamlessly the software is integrated into your change management processes and the commitment of your stakeholders to embrace change wholeheartedly.
How do change management platforms handle large-scale change initiatives?
When it comes to large-scale change initiatives, change management platforms truly shine. These robust solutions are designed to facilitate complex changes with ease, offering features like change impact analysis, communication planning, stakeholder engagement, and risk management tools. They act as a centralized repository for all change-related information, enabling your organization to manage intricate changes with surgical precision. For large-scale transformations, these platforms coordinate efforts across multiple teams, align communication strategies, and monitor change progress to ensure successful adoption. By integrating with other IT systems, they ensure that every aspect of the change process is coordinated and aligned, creating a harmonious symphony of change management excellence.
Subscribe to The Project Management Techie newsletter for regular updates on new how-to guides and articles about digital project management.
![What is the best resource scheduling software tool? [2024 Ranked Reviews]](https://cdn.prod.website-files.com/6637dba5d02be9dba15cac4f/668aeb78b136746080ff52cf_667f8f56c5805649406face1_667f8d9727de870bccb0766c_https___105f80e6b2325f859da40dfcc33f7a5e.cdn.bubble.io_f1713715263507x573743005214841340_new-3.webp)